you may remember that i am a customer service rep for a large wireless carrier. i've been substituting in a supervisory position since mid-april. unfortunately, the temporary situation has come to an end. tomorrow i'll be back doing the job they pay me for.
i'm a little nervous to get "back on the phones". 2 months is a long time to be away from your job & then have to go back to it. i feel like i may have forgotten things & i don't want to end up missing something. having spent the last 2 months listening to other people & critiquing their calls is going to help me a lot in my own calls but it still makes me nervous. i'll only have 2 weeks of the month to get great scores & meet all my numbers. it's stressful because i won't get as many scores as everyone else so one bad one would be disastrous & one bad numbers day will be hard to make up for.
i was really enjoying my temporary position. i'm going to miss it so much. they posted the position again so i applied for it again. hopefully i can take the feedback i got from my first interview and just impress the hell out of them this time around. i've got several people who offered their help with asking me questions & doing mock interviews so that will help too. i can't remember the last time i wanted something this bad. it's like i've been training my whole working life for this position. i AM this job, i know i'm great at it. i just need my interviewer(s) to see it & give me my chance to shine.
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