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Sunday, June 17th 2007

6:30 PM (892 days, 7h, 56min ago)

back to the trenches

you may remember that i am a customer service rep for a large wireless carrier.  i've been substituting in a supervisory position since mid-april.  unfortunately, the temporary situation has come to an end.  tomorrow i'll be back doing the job they pay me for. 

i'm a little nervous to get "back on the phones".  2 months is a long time to be away from your job & then have to go back to it.  i feel like i may have forgotten things & i don't want to end up missing something.  having spent the last 2 months listening to other people & critiquing their calls is going to help me a lot in my own calls but it still makes me nervous.  i'll only have 2 weeks of the month to get great scores & meet all my numbers.  it's stressful because i won't get as many scores as everyone else so one bad one would be disastrous & one bad numbers day will be hard to make up for.

i was really enjoying my temporary position.  i'm going to miss it so much.  they posted the position again so i applied for it again.  hopefully i can take the feedback i got from my first interview and just impress the hell out of them this time around.  i've got several people who offered their help with asking me questions & doing mock interviews so that will help too.  i can't remember the last time i wanted something this bad.  it's like i've been training my whole working life for this position.  i AM this job, i know i'm great at it.  i just need my interviewer(s) to see it & give me my chance to shine.
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